Return & Exchange

From the moment you receive your order, you have a maximum of 14 days to exchange an item for a different product or to request a refund by dropping it off at a DPD service point. The cost of returning items is €49.95. The fee for exchanging a dress for a different size is €24.95 (shipping costs).

1. To request a return, email info@thedressroom.nl. Include the following in your email: order number, product name, quantity of products, and reason for return. Afterwards, you will receive the requested return label and return form to send back the product within 2 hours.

2. Safely package the items, preferably in the original packaging, and include the return form. It is important that you specify on this document whether you need a different product/color or wish to return the items, and which items it concerns.

3. Attach the return label on a visible area of the package.

4. Visit one of the DPD service points and ship your package. Once the product is received in our warehouse, it will be exchanged or the refund will be processed as quickly as possible. For refunds, €49.95 will be deducted for return costs.

Please note: To qualify for a refund or exchange, the returned product must be in its original condition and include all labels and tags. The product must not show any signs of use. We reserve the right to refuse returned items if there is a suspicion that the items have been used or have been damaged through no fault of our own. If the tag stating 'HEY JUST SO YOU KNOW, WE CAN'T ACCEPT RETURNS ONCE THIS TAG IS REMOVED' is damaged or removed, the return will be immediately rejected and the necessary costs will be charged to the customer. Only unworn dresses without any stains, etc., will be accepted. The sender is always responsible for the shipment, so ensure a working tracking and trace code for a quick processing of your return.

Received the wrong product? If you have received the wrong delivery, or something went wrong, please contact our customer service by emailing: info@thedressroom.nl. Our staff will be happy to discuss the best solution with you.